SMS Terms and Privacy Policy

Updated: January 20, 2026

This Privacy Policy and Terms (“Policy”) are between you and Trident Auto Performance & Smog. By opting in to use the service and receive SMS and MMS messages, you provide your express written consent to receive messages from Trident Auto Performance & Smog. Consent is not a condition of purchase.

This policy describes how and why we may collect, store, and use your information, as well as how to opt out and contact us should you have any questions.

Description of Communications

The service and messages you may receive may include, but are not limited to, the following:

• Account notifications
• Updates related to your service
• Reminders
• Customer support
• Marketing (where applicable and only with proper consent)

Message frequency may vary based on your interaction with our services.

Opt-In Methods and Consent

Opting in to our service may be performed by checking the opt-in option within our web-based service, providing verbal approval to receive messages, or via email, text, form submission, or written confirmation.

By opting in, you confirm that you are the authorized user of the mobile number provided and that you agree to receive SMS and MMS messages from Trident Auto Performance & Smog.

Messaging Use and Rates

Message frequency will depend upon how often you engage with our service and may vary from time to time. Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Trident Auto Performance & Smog does not charge for messages and is not responsible for carrier fees.

Opting Out

You may opt out of this service at any time by:

• Replying “STOP” to any SMS message
• Requesting to opt out verbally with any of our staff
• Contacting our office to opt out at [email protected]

After opting out, you will no longer receive SMS messages, except for a one-time confirmation message.

For assistance, reply “HELP” to any message or contact us at [email protected]

Supported Carriers

SMS services are supported by major U.S. carriers. Carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier availability and network conditions.

Eligibility

You must be at least 18 years old or have consent from a parent or legal guardian to participate.

Service Availability

Trident Auto Performance & Smog reserves the right to modify or discontinue the SMS program at any time.

Privacy Policy

Types of Information Collected

When you opt in to SMS messaging, we may collect the following information:

• Mobile phone number
• Name
• Email address
• Opt-in method (web, verbal, or written)
• Timestamp and source of consent
• Message interaction metadata (delivery status and timestamps)
• Opt-out requests and confirmations

How Information Is Used

Your information may be used to:

• Deliver SMS messages you have consented to receive
• Maintain and document consent records in compliance with TCPA and carrier requirements
• Honor opt-out requests
• Provide customer support
• Maintain compliance with A2P 10DLC, TCPA, CTIA, and carrier policies

Shared Information and Third Parties

We do not sell or share your information with third parties for marketing purposes. Information may only be shared for the following purposes:

• SMS delivery providers and mobile carriers
• Service providers supporting our messaging infrastructure
• Legal or regulatory authorities when required by law

Retention and Security of Information

Information collected through the messaging service is retained only as long as necessary for operational, legal, and compliance purposes. We employ reasonable technical, administrative, and physical safeguards to protect SMS-related data.

User Rights

You may:

• Opt out of SMS communications at any time by replying “STOP”
• Request information about your consent records
• Request deletion of your data, subject to legal requirements
• Contact us for assistance by replying “HELP” or emailing [email protected]

Policy Updates

Updates to this Privacy Policy will be posted with an updated effective date.

Contact

Questions regarding our SMS messaging program or this Policy can be directed to: [email protected]

23510 Valencia Blvd Unit C
Valencia, CA 91355